Plain answers, in one place.

Anywhere from one to several hours, depending on the medication, the dose, and the rate your provider prescribed. We give you a specific estimate on your welcome call before your first visit.

Most patients tolerate infusions well. Some therapies come with mild side effects like fatigue, nausea, or a low-grade fever for a day or two. Your care team walks you through what to expect for your specific medication, and we adjust pre-medications when they help.

Pre-medications, often an antihistamine, a steroid, or both, are given before some infusions to lower the chance of a reaction and to make the visit more comfortable. Not every therapy needs them. We follow your provider’s orders, and we explain what you will get and why before your first dose.

We verify your medical and pharmacy benefits before your first visit and walk you through any out-of-pocket cost. If cost is a barrier, we help you apply for manufacturer or foundation assistance. See how cost works for the full picture.

Yes, and we encourage it, especially for your first visit. In our Ambulatory Infusion Suite (AIS) or our Ambulatory Infusion Center (AIC), your visitor can sit with you for the full appointment. With home infusion, your family is right there with you, which often makes the visit feel even easier.

Tell your nurse. We have techniques that make IV placement easier, including warm compresses, distraction, and numbing cream, and we go at your pace.

Pets are fine to be in your home. We ask that they stay in another room while your nurse sets up the IV and starts your therapy. Once everything is running smoothly, they are welcome to keep you company.

During your infusion, your nurse monitors you and is trained to manage reactions on the spot. Between visits, you have one number to call, (888) 963-6544, with a clinical pharmacist on call 24/7. We adjust your therapy or pre-medications as needed and keep your prescribing doctor in the loop.

If you have a port, PICC line, or other long-term IV access, we teach you and your caregiver how to keep the site clean, dry, and infection-free. You get written instructions, plus a number to call any time something does not look right.

Call us any time. Common reasons include a low-grade fever, ongoing nausea or fatigue, a new rash, soreness at the IV site, or any question about your medication. We would rather hear about something small than miss something important. If something feels emergent, including a high fever or trouble breathing, call 911.

Often, yes. We help you plan around your infusion schedule, arrange a refill or a temporary transfer to a local pharmacy if needed, and make sure your therapy does not get interrupted. Call us before you book so we can build the plan with you.

Call us at (888) 963-6544 as soon as you know. We find a new time that works for you and the infusion schedule. If your medication has a time-sensitive insurance approval, we tell you what is possible and protect your therapy.